Post: "Anyone see the new Forrester CPQ report? (ServiceNow CPQ above Salesforce)"
r/salesforce
Extracted from these lines
[comment u/oussouk] Revenue cloud can't deal with some heavy manufacturing use cases.
[comment u/Zealousideal-Buy1125] Salesforce losing the top spot to ServiceNow in CPQ is a headline I did not expect to see this year.
“I do not believe that”
u/icylg17 points · Oct 23, 2026View
“Salesforce losing the top spot to ServiceNow in CPQ is a headline I did not expect to see this year. Conga still hanging around in the leaders section with two different products is kind of funny though.”
u/Zealousideal-Buy112513 points · Oct 23, 2026View
“This report is meaningless and definitely pay to play. One of the large CPQ vendors listed is a long-term Kugamon CPQ customer. Kugamon is not a paying Forrester customer, otherwise we would be listed higher than most. ServiceNow factors their Logik CPQ acquisition.”
u/kuldiph10 points · Oct 23, 2026View
“Seems like this acquisition is paying off: https://newsroom.servicenow.com/press-releases/details/2025/ServiceNow-to-boost-CRM-offering-with-acquisition-of-Logik-ais-best-in-class-AI-powered-CPQ-solution/default.aspx”
u/Webull996 points · Oct 23, 2026View
“ServiceNow CPQ (ex.logik) is very very strong. Revenue cloud can't deal with some heavy manufacturing use cases. The logik rule framework is amazing and scales very well”
u/oussouk6 points · Oct 24, 2026View
What this signalsUser posts often show product pain before it reaches reviews or churn.
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"detected_at": "2026-10-23T15:51:57+00:00",
"company": {
"name": "Salesforce",
"domain": "salesforce.com"
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"summary": "Salesforce Revenue Cloud is criticized for being unable to handle complex manufacturing CPQ use cases compared to competitors.",
"category": "features",
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{
"url": "https://www.reddit.com/r/salesforce/comments/1xdhsx8/comment/19rjifimjlu74/",
"depth": 0,
"score": 17,
"author": "icylg",
"excerpt": "I do not believe that",
"posted_at": "2026-10-23T16:36:55.000Z",
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{
"url": "https://www.reddit.com/r/salesforce/comments/1xdhsx8/comment/19rjhcuz3vaqp/",
"depth": 0,
"score": 13,
"author": "Zealousideal-Buy1125",
"excerpt": "Salesforce losing the top spot to ServiceNow in CPQ is a headline I did not expect to see this year. Conga still hanging around in the leaders section with two different products is kind of funny though.",
"posted_at": "2026-10-23T16:12:51.000Z",
"author_url": "https://www.reddit.com/user/Zealousideal-Buy1125/"
},
{
"url": "https://www.reddit.com/r/salesforce/comments/1xdhsx8/comment/19rjod3swfehx/",
"depth": 0,
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"author": "kuldiph",
"excerpt": "This report is meaningless and definitely pay to play. One of the large CPQ vendors listed is a long-term Kugamon CPQ customer. Kugamon is not a paying Forrester customer, otherwise we would be listed higher than most.\n\n ServiceNow factors their Logik CPQ acquisition.",
"posted_at": "2026-10-23T18:49:57.000Z",
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"author": "Webull99",
"excerpt": "Seems like this acquisition is paying off:\n\n https://newsroom.servicenow.com/press-releases/details/2025/ServiceNow-to-boost-CRM-offering-with-acquisition-of-Logik-ais-best-in-class-AI-powered-CPQ-solution/default.aspx",
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"author": "oussouk",
"excerpt": "ServiceNow CPQ (ex.logik) is very very strong. Revenue cloud can't deal with some heavy manufacturing use cases. The logik rule framework is amazing and scales very well",
"posted_at": "2026-10-24T00:33:51.000Z",
"author_url": "https://www.reddit.com/user/oussouk/"
},
{
"url": "https://www.reddit.com/r/salesforce/comments/1xdhsx8/comment/19rjm5bnhgzz6/",
"depth": 0,
"score": 3,
"author": "Apprehensive-Tea3888",
"excerpt": "Which salesforce CPQ product is this even referring to?",
"posted_at": "2026-10-23T18:00:15.000Z",
"author_url": "https://www.reddit.com/user/Apprehensive-Tea3888/"
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"author": "Suspicious-Spot361",
"excerpt": "I have always been under the impression that Forrester is a pay-to-play joke.",
"posted_at": "2026-10-23T18:11:51.000Z",
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"excerpt": "I have never liked working on ServiceNow solutions. Do you?",
"posted_at": "2026-10-23T17:33:37.000Z",
"author_url": "https://www.reddit.com/user/Used-Comfortable-726/"
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"evidence": [
"[comment u/oussouk] Revenue cloud can't deal with some heavy manufacturing use cases.",
"[comment u/Zealousideal-Buy1125] Salesforce losing the top spot to ServiceNow in CPQ is a headline I did not expect to see this year."
],
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"post_title": "Anyone see the new Forrester CPQ report? (ServiceNow CPQ above Salesforce)",
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