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A network engineer notes unstable connections and MTU issues with T-Mobile cellular ISP causing VPN drops, prompting a switch to Lumen fiber.

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What happened

Post: "Cellular ISPs are killing me.."

Source

RedditOct 15, 2026By u/donut_ky_808

r/paloaltonetworks

Cellular ISPs are killing me..

upvotes
13
comments
20

Post

First I had to make allowances for T-Mobile users. Forcing the client to SSL resolved their issues. Now I have ATT Air users getting ... gateway unreachable or unresponsive. frustrating. I'm sure others have seen this. Anyone have workable "fixes"? GP 6.3.3 PanOS 11.2.10

Extracted from these lines

  • [comment u/cnc33030] My experience with T-Mobile was bad. The connection wasn't stable, causing the VPN S2S to drop intermittently.

  • [comment u/cnc33030] After I switched to Lumen (fiber), with the same setup, I never had t

reddit.com/r/paloaltonetworks/comments/1x6ptcm/cellular_isps_are_kill...Read the full source

Comments on the post

5 of 20 comments
  • “It’s either MTU, CGNAT, or IPv6/6to4. Drop the MTU and make sure SSL failback is enabled for them.”

    u/matthewrules15 points · Oct 15, 2026View

  • “What sort of MTU size are you using? I’ve had to reduce MTU to ~1320 for some users but my policy default is 1350”

    u/gibby9166 points · Oct 15, 2026View

  • “GP 6.3.3 .. which Version? We had problems with Vodafone Users. the only version which worx is 6.3.3-1016 for us”

    u/Professional_Tie65003 points · Oct 15, 2026View

  • “I've heard lowing the GlobalProtect Connection MTU can help, or forcing SSL (as you mentioned)”

    u/McHildinger3 points · Oct 15, 2026View

  • “I used to configure VPN site-to-site for a couple of small offices and GlobalProtect for a friend's office with T-Mobile cellular. My experience with T-Mobile was bad. The connection wasn't stable, causing the VPN S2S to drop intermittently. T-Mobile also has an odd MTU issue that prevents users from connecting to GlobalProtect. After I switched to Lumen (fiber), with the same setup, I never had t”

    u/cnc330302 points · Oct 15, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/paloaltonetworks
Stage
Switched

Companies

  • LumenAlso named

The full record

From the Signal API record

Numbers

Mentions
1

Details

Timing
Completed
Category
Reliability
Virality
Somewhat high
Post kind
Text
Prominence
Aside
Company's role
Vendor

Topics and mentions

Topics

  • cellular
  • connectivity
  • isp

Flair

  • Question

Extraction

Sentiment
Negative
Detected
Oct 15, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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The API returns more than this page shows

This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/e90b5f90-5f03-51f4-a500-110930f09f2d returns this record as JSON. POST /v1/companies/enrich returns every signal for t-mobile.com.

{
  "signal_id": "e90b5f90-5f03-51f4-a500-110930f09f2d",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-10-15T16:09:10+00:00",
  "company": {
    "name": "T-Mobile",
    "domain": "t-mobile.com"
  },
  "data": {
    "nsfw": false,
    "stage": "switched",
    "awards": 0,
    "timing": "completed",
    "topics": [
      "cellular",
      "isp",
      "connectivity"
    ],
    "post_id": "1x6ptcm",
    "summary": "A network engineer notes unstable connections and MTU issues with T-Mobile cellular ISP causing VPN drops, prompting a switch to Lumen fiber.",
    "category": "reliability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/paloaltonetworks/comments/1x6ptcm/comment/pgxkgs4/",
        "depth": 0,
        "score": 15,
        "author": "matthewrules",
        "excerpt": "It’s either MTU, CGNAT, or IPv6/6to4.\n\n Drop the MTU and make sure SSL failback is enabled for them.",
        "posted_at": "2026-10-15T16:44:31.000Z",
        "author_url": "https://www.reddit.com/user/matthewrules/"
      },
      {
        "url": "https://www.reddit.com/r/paloaltonetworks/comments/1x6ptcm/comment/pgxl0lp/",
        "depth": 0,
        "score": 6,
        "author": "gibby916",
        "excerpt": "What sort of MTU size are you using? I’ve had to reduce MTU to ~1320 for some users but my policy default is 1350",
        "posted_at": "2026-10-15T16:46:45.000Z",
        "author_url": "https://www.reddit.com/user/gibby916/"
      },
      {
        "url": "https://www.reddit.com/r/paloaltonetworks/comments/1x6ptcm/comment/pgxdnfk/",
        "depth": 0,
        "score": 3,
        "author": "Professional_Tie6500",
        "excerpt": "GP 6.3.3 .. which Version? We had problems with Vodafone Users. the only version which worx is 6.3.3-1016 for us",
        "posted_at": "2026-10-15T16:16:48.000Z",
        "author_url": "https://www.reddit.com/user/Professional_Tie6500/"
      },
      {
        "url": "https://www.reddit.com/r/paloaltonetworks/comments/1x6ptcm/comment/pgxj4f0/",
        "depth": 0,
        "score": 3,
        "author": "McHildinger",
        "excerpt": "I've heard lowing the GlobalProtect Connection MTU can help, or forcing SSL (as you mentioned)",
        "posted_at": "2026-10-15T16:39:02.000Z",
        "author_url": "https://www.reddit.com/user/McHildinger/"
      },
      {
        "url": "https://www.reddit.com/r/paloaltonetworks/comments/1x6ptcm/comment/pgy6dnc/",
        "depth": 0,
        "score": 2,
        "author": "cnc33030",
        "excerpt": "I used to configure VPN site-to-site for a couple of small offices and GlobalProtect for a friend's office with T-Mobile cellular. My experience with T-Mobile was bad. The connection wasn't stable, causing the VPN S2S to drop intermittently. T-Mobile also has an odd MTU issue that prevents users from connecting to GlobalProtect. After I switched to Lumen (fiber), with the same setup, I never had t",
        "posted_at": "2026-10-15T18:13:37.000Z",
        "author_url": "https://www.reddit.com/user/cnc33030/"
      },
      {
        "url": "https://www.reddit.com/r/paloaltonetworks/comments/1x6ptcm/comment/ph0sdu1/",
        "depth": 0,
        "score": 1,
        "author": "Dizzy_Head4624",
        "excerpt": "Try disabling IPv6 on the users router. Lucky most of our affected users use TPLINK How to Disable IPv6 on your TPLink Router (v1,v2,v3) | DNSFLEX",
        "posted_at": "2026-10-16T01:32:45.000Z",
        "author_url": "https://www.reddit.com/user/Dizzy_Head4624/"
      }
    ],
    "evidence": [
      "[comment u/cnc33030] My experience with T-Mobile was bad. The connection wasn't stable, causing the VPN S2S to drop intermittently.",
      "[comment u/cnc33030] After I switched to Lumen (fiber), with the same setup, I never had t"
    ],
    "virality": "somewhat_high",
    "post_date": "2026-10-15T16:09:10.000Z",
    "post_kind": "text",
    "post_text": "First I had to make allowances for T-Mobile users. Forcing the client to SSL resolved their issues.\n\nNow I have ATT Air users getting ... gateway unreachable or unresponsive. frustrating.\n\nI'm sure others have seen this. Anyone have workable \"fixes\"?\n\nGP 6.3.3 PanOS 11.2.10",
    "sentiment": "negative",
    "subreddit": "paloaltonetworks",
    "post_flair": [
      "Question"
    ],
    "post_title": "Cellular ISPs are killing me..",
    "prominence": "aside",
    "source_url": "https://www.reddit.com/r/paloaltonetworks/comments/1x6ptcm/cellular_isps_are_killing_me/",
    "entity_role": "vendor",
    "post_author": "donut_ky_808",
    "upvote_ratio": 0.8823529411764706,
    "mention_count": 1,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/paloaltonetworks/",
    "total_upvotes": 13,
    "comments_total": 20,
    "total_comments": 20,
    "other_companies": [
      {
        "name": "Lumen",
        "role": "switching_to",
        "domain": "lumen.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/donut_ky_808/",
    "signal_category": "feedback",
    "comments_included": 6
  }
}

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