A customer complains that the UPS Mail Innovations service, in partnership with last-mile provider Roadie, is the "worst combo ever," leading to multiple stolen or misdelivered packages and...

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  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-21T16:57:38+00:00",
  "company": {
    "name": "UPS",
    "domain": "ups.com"
  },
  "data": {
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    "stage": "none",
    "awards": 0,
    "timing": "in_progress",
    "topics": [
      "shipping",
      "logistics",
      "last-mile delivery",
      "customer support"
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    "post_id": "1wmii3l",
    "summary": "A customer complains that the UPS Mail Innovations service, in partnership with last-mile provider Roadie, is the \"worst combo ever,\" leading to multiple stolen or misdelivered packages and unhelpful customer service that directs all claims back to the shipper.",
    "category": "reliability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/Printify/comments/1wmii3l/comment/pb7k0rr/",
        "depth": 0,
        "score": 2,
        "author": "dane0r",
        "excerpt": "Interesting, I thought UPS Mail Innovations handed off to USPS. I've had a fair few ship through it recently, hoping I don't start seeing issues too.",
        "posted_at": "2026-09-21T18:04:34.000Z",
        "author_url": "https://www.reddit.com/user/dane0r/"
      },
      {
        "url": "https://www.reddit.com/r/Printify/comments/1wmii3l/comment/pbvrjo3/",
        "depth": 0,
        "score": 2,
        "author": "Wild_Alligator",
        "excerpt": "Had a delivery go to the wrong address. I paid out of pocket to reship and second time it went to the right address. Despite providing the pictures of two very different houses from proof of delivery they said that since it was marked as delivered there was nothing I could do. Very frustrating...",
        "posted_at": "2026-09-25T01:06:21.000Z",
        "author_url": "https://www.reddit.com/user/Wild_Alligator/"
      },
      {
        "url": "https://www.reddit.com/r/Printify/comments/1wmii3l/comment/pcgutxe/",
        "depth": 0,
        "score": 2,
        "author": "Riseandshineletsgo",
        "excerpt": "I've just had a very similar experience with u/Printify and u/UPS Mail Innovations. The item was produced and shipped in good time and the tracking information was updated to show the item was out for delivery with UPS and also delivered via UPS. However contrary to another package delivered via MI this one never got delivered and at no point was it mentioned on the tracking info that another carr",
        "posted_at": "2026-09-27T23:02:08.000Z",
        "author_url": "https://www.reddit.com/user/Riseandshineletsgo/"
      }
    ],
    "evidence": [
      "[post] UPS Mail Innovations + Roadie is the worst final-mile combo ever.",
      "[post] They’ve only been trialing UPS MI for about a month, and I’ve already had multiple orders stolen or misdelivered by their contract drivers and it's always when it's passed over to a roadie driver.",
      "[post] UPS is no help either telling you to contact the sender to open a claim."
    ],
    "virality": "medium",
    "post_date": "2026-09-21T16:57:38.000Z",
    "post_kind": "text",
    "post_text": "UPS Mail Innovations + Roadie is the worst final-mile combo ever.\n\nand Printfy customer service has only gotten worse lately. Had a package today with a photo of the item on roadie’s tracking page delivered outside of an unfamiliar building. ROADIE says contact UPS, UPS says contact shipper, and PRINTIFY says tracking says delivered too bad.\n\nThey’ve only been trialing UPS MI for about a month, and I’ve already had multiple orders stolen or misdelivered by their contract drivers and it's always when it's passed over to a roadie driver.\n\nThe only funny thing is the GPS on roadies tracking page will update the drivers location indefinitely if they keep the package for days after pick up. So I get to watch these guys just driving all over town lol\n\nRoadie’s customer service bot hangs up on you, and UPS is no help either telling you to contact the sender to open a claim. More than half the time so far delivery photos on roadie are just the package+non-descript pavement with no visible address.\n\nI never thought I’d say this, but my god I miss OnTrac.",
    "sentiment": "negative",
    "subreddit": "Printify",
    "event_date": "2026-08",
    "post_flair": [
      "Rant"
    ],
    "post_title": "UPS MAIL INNOVATIONS 👎",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/Printify/comments/1wmii3l/ups_mail_innovations/",
    "entity_role": "vendor",
    "post_author": "Ill_Vegetable_1266",
    "upvote_ratio": 1,
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    "subreddit_url": "https://www.reddit.com/r/Printify/",
    "total_upvotes": 9,
    "comments_total": 5,
    "total_comments": 5,
    "event_date_text": "about a month",
    "other_companies": [
      {
        "name": "Roadie",
        "role": "partner",
        "domain": "roadie.com"
      },
      {
        "name": "Printify",
        "role": "partner",
        "domain": "printify.com"
      },
      {
        "name": "OnTrac",
        "role": "alternative",
        "domain": "ontrac.com"
      },
      {
        "name": "USPS",
        "role": "alternative",
        "domain": "usps.com"
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    "comments_included": 3,
    "products_mentioned": [
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curl https://signals.autobound.ai/v1/signals/5ce98cc9-3695-5f32-a012-39787b27dcf6 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"ups.com","limit":20}'