An owner of a small independent adjusting firm refuses to accept work from USAA, and an experienced property adjuster described their personal claims experience with the company as a "nightmare".

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        "depth": 0,
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        "author": "trekgrrl",
        "excerpt": "Get the resume out, but not to other insurance companies for claims... get outta claims or you're just trading one set of problems for another set of problems or the exact same problems.",
        "posted_at": "2026-08-21T16:54:38.000Z",
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        "author": "PariahCarey2",
        "excerpt": "I run a small IA firm. I do not accept work from USAA or Allstate. That tells you everything you need to know.",
        "posted_at": "2026-08-21T17:26:07.000Z",
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        "author": "LetsMarket",
        "excerpt": "Claims in general at the all majors lol",
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        "author": "WestImplement8620",
        "excerpt": "I second this. Run by a bunch of incompetent people. Reactive and never proactive. Worst job I ever had.",
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        "author_url": "https://www.reddit.com/user/WestImplement8620/"
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        "author": "TheAlexperience",
        "excerpt": "Sounds like thats everywhere right now. Im at big red and it's the EXACT same thing. Metrics consta try being shifted and the only time we get any feedback is when it's negative feedback.",
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        "author": "unknownbutlegit",
        "excerpt": "6 months was all i could take. My worst professional work experience working in corporate for 10 years",
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        "author_url": "https://www.reddit.com/user/unknownbutlegit/"
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        "author": "OnceUponATime1534",
        "excerpt": "I’m a very experienced property adjuster for another carrier and had a routine hail claim. We needed our roof replaced, wood fence repainted due to paint chips from hail, replacement of gutter/gutter helmet and one piece of siding replaced. It was inspected by an IA and we were in agreement on scope.\nOnce it got to USAA, the claim was a nightmare. Contractor tried to communicate. I tried to commun",
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        "author": "Sparhawk1968",
        "excerpt": "What's sad is I started at USAA 35 years ago, was there about 7 years , and at the time they were one of the best carriers to work for. They've declined so radically that it's now one of the worst major carriers",
        "posted_at": "2026-08-21T18:12:10.000Z",
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