A small, multi-state business is considering Gusto as its other option for a payroll solution, comparing it against QuickBooks Payroll.

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    "post_id": "1wojp31",
    "summary": "A small, multi-state business is considering Gusto as its other option for a payroll solution, comparing it against QuickBooks Payroll.",
    "category": "Payroll",
    "comments": [
      {
        "url": "https://www.reddit.com/r/quickbooksonline/comments/1wojp31/comment/pbo02y2/",
        "depth": 0,
        "score": 19,
        "author": "TooH3ll",
        "excerpt": "Friends don't let friends use QBO payroll",
        "posted_at": "2026-09-23T23:27:09.000Z",
        "author_url": "https://www.reddit.com/user/TooH3ll/"
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      {
        "url": "https://www.reddit.com/r/quickbooksonline/comments/1wojp31/comment/pbnlrwe/",
        "depth": 0,
        "score": 9,
        "author": "PacoMahogany",
        "excerpt": "In my state (WA), QBO payroll does not remit or file worker comp taxes, but every other payroll service does. BUT also I'm an independent bookkeeper with 20 clients on payroll and I no longer work with clients who use QBO payroll. Yes, QBO payroll is fine most of the time, but once you have an issue, and you will eventually have an issue, you enter their customer service hell. I can't tell you the",
        "posted_at": "2026-09-23T22:10:20.000Z",
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      {
        "url": "https://www.reddit.com/r/quickbooksonline/comments/1wojp31/comment/pbo2t8i/",
        "depth": 0,
        "score": 5,
        "author": "TooH3ll",
        "excerpt": "When they made a payroll tax mistake, they deleted all the records.\n\n I witnessed a 941 payment and filing go through for a new client. Pulled receipts for my files and payment cleared. I was watching the tax agency portal, so I knew something was wrong before they did anything. QB sent a message saying they were missing info to access the client tax portal, returned the funds and DELETED everythi",
        "posted_at": "2026-09-23T23:41:58.000Z",
        "author_url": "https://www.reddit.com/user/TooH3ll/"
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        "url": "https://www.reddit.com/r/quickbooksonline/comments/1wojp31/comment/pbsevbz/",
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        "author": "Samtyang",
        "excerpt": "The complaints are realistic, especially once you add multiple states. Payroll math isn’t the hard part; state registrations, unemployment rates, local taxes, and notices are where things go sideways, and support quality matters when a filing gets rejected. I’d only use it if you’re comfortable double-checking every new state setup and reading every tax notice yourself.",
        "posted_at": "2026-09-24T15:51:05.000Z",
        "author_url": "https://www.reddit.com/user/Samtyang/"
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        "url": "https://www.reddit.com/r/quickbooksonline/comments/1wojp31/comment/pbnzmec/",
        "depth": 0,
        "score": 4,
        "author": "GreenCucumber8595",
        "excerpt": "I have processed payroll for 5 years in QBD no real issue. I work for a general contractor in Ohio and we need to remit taxes to multiple local municipalities. In QBD I could set up however many I needed. QBO now only allows me to withhold one per Employee.\n\n We also use a secondary construction platform for scheduling, budget, etc and the employees log their time there. Now when the time pushes o",
        "posted_at": "2026-09-23T23:24:41.000Z",
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        "depth": 0,
        "score": 3,
        "author": "OldBrewser",
        "excerpt": "Here’s part of an old post I made:\n\n Can’t map FICA tax types into separate accounts at setup time\n\n No support for S-Corp owner HSA contribution pay type and there is no way to create custom pay types\n\n Use of manual tax reporting disables W2 mailing [UPDATE: QBO no longer allows manual reporting]\n\n Can’t get it to integrate with some state unemployment divisions so I must manually submit\n\n New b",
        "posted_at": "2026-09-23T22:27:31.000Z",
        "author_url": "https://www.reddit.com/user/OldBrewser/"
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        "url": "https://www.reddit.com/r/quickbooksonline/comments/1wojp31/comment/pbnv4pr/",
        "depth": 0,
        "score": 3,
        "author": "godherselfhasenemies",
        "excerpt": "god help you if you need to make a correction. I made a mistake in 2025 and asked for their help to fix it, December through now, dozens of chats, and I'm ready to just write off the $8k they added to my balance sheet and call it a day. year.",
        "posted_at": "2026-09-23T23:00:09.000Z",
        "author_url": "https://www.reddit.com/user/godherselfhasenemies/"
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        "depth": 0,
        "score": 2,
        "author": "Oldladyphilosopher",
        "excerpt": "QBO sent CA state tax payments for a client under a different FEIN and company name completely unrelated to my client and me for 2 months. It took 3 closed tech tickets, 1 1/2 years, a lien on my clients bank account, and me threatening their legal dept with small claims court to get them to work with the state to fix those payments. It was simply a matter of giving the state the transaction numbe",
        "posted_at": "2026-09-24T15:08:42.000Z",
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    "evidence": [
      "[post] I am considering adding QB Payroll to my existing QB Plus subscription.",
      "[post] I did some googling to find out how QB Payroll compares to Gusto (my other option), and I just kept seeing Reddit posts/comments saying how bad it was."
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    "post_text": "I have a small business with employees in multiple states. Fully remote. I am considering adding QB Payroll to my existing QB Plus subscription.\n\nI did some googling to find out how QB Payroll compares to Gusto (my other option), and I just kept seeing Reddit posts/comments saying how bad it was. People didn’t seem to go into detail, but the same complaints came up: terrible support and tax errors.\n\nHow realistic is this? Calculating payroll isn’t exactly rocket science… please tell me some real world scenarios you’ve run into.\n\nI would love to add QB Payroll to my existing QB account so I don’t have to use another platform.",
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    "subreddit": "quickbooksonline",
    "post_title": "What’s so bad about QuickBooks Payroll?",
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    "source_url": "https://www.reddit.com/r/quickbooksonline/comments/1wojp31/whats_so_bad_about_quickbooks_payroll/",
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        "name": "Intuit",
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